Privacy Policy

Privacy Policy – Vape Fighter

At Vape Fighter, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our website and services.

1. Information We Collect

We collect information from you when you:

Place an order on our website.
Subscribe to our newsletter or promotions.
Contact our customer support team.
Browse our website (through cookies and analytics).

The information may include:

Full name
Contact details (email, phone number, shipping address)
Payment information (processed securely through Billplz)
Browser and device data (via analytics tools)

2. How We Use Your Information

We use your personal data to:

Process and fulfill your orders.
Provide updates on order status and delivery.
Communicate about promotions, new arrivals, or special offers.
Improve our website experience and services.
Prevent fraud or unauthorized transactions.

We do not sell, rent, or trade your personal information to any third parties.

3. Payment Security

All payments on Vape Fighter are processed through Billplz, a trusted Malaysian payment gateway. Your payment details are encrypted and handled securely by Billplz — we do not store your credit or debit card information on our servers.

For more information, you may refer to Billplz’s Privacy Policy.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your shopping experience. Cookies help us:

Remember your preferences and shopping cart.
Analyze site traffic and improve functionality.

You may disable cookies through your browser settings, but some website features may not function properly as a result.

5. Third-Party Services

We may use third-party services such as:

Courier partners (Ninja Van, J&T) for order delivery.
Analytics tools (e.g. Google Analytics) for website optimization.

These third parties only receive the minimum necessary information to perform their services.

6. Data Retention

Your personal data is retained only as long as necessary for the purposes described above, or as required by law. You can request data deletion by contacting us at [email protected].

7. Your Rights

You have the right to:

Access or correct your personal information.
Request deletion of your account or data.
Withdraw consent to receive marketing messages.

To exercise any of these rights, please contact our support team.

8. Data Protection

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure — we encourage users to protect their passwords and account access.